EY UP, WHERE'S MY COFFEE?
We send out freshly roasted coffee every day, and we aim to get all of our orders out within 48 hours. Shipping is calculated based on weight and will be calculated at Checkout. For orders less than 2kg we use Royal Mail, and for orders which exceed this, we use UK Mail. If you haven't received any coffee within 2 working days of ordering, then please get in touch and we will check where it is for you.
If you have any questions about your order please feel free to get in touch by emailing firstname.lastname@example.org
WHAT IS SPECIALITY COFFEE?
Speciality is a term which is often used in the coffee industry these days, but what is it? For us, Speciality coffee means 3 simple things, 1) High Quality, 2) Fully Traceable and 3) Ethically Sourced. Speciality Coffee is is grown and farmed in optimum conditions, it is harvested with care, processed meticulously and then, when it comes to us, roasted with expert knowledge. Everybody within this Bean to Cup Chain, has a responsibility to do Speciality Coffee justice! with a knowledge and understanding that does justice to everyone involved in this process. Like Wine, Coffee can be scored, and a more simpler way to describe Speciality Coffee, is one which scores above 80 points, in a scale of 100.
IS YOUR COFFEE ARABICA? / WHAT IS ARABICA?
Simply put, there are two main varieties of coffee, Arabica and Robusta. Robusta coffee beans come from a resilient plant that is able to be grown in low altitudes of 200-800 meters whereas Arabica coffee beans are fragile and must grow in cool, subtropical climates. Arabica has less caffeine, but almost twice the amount of naturally occurring sugars, which means that it tastes much better than Robusta which has a much harsher finish. We only Roast Arabica Coffees!
WHERE DOES YOUR COFFEE COME FROM?
Coffee is predominantly grown in Sub-Tropical Climates between the Tropic of Capricorn and the Tropic of Cancer. We source our coffee from all over the world, but generally have a good selection of African coffees along with some Central and Southern Americans beans.
IS YOUR COFFEE FAIRTRADE?
So this is a question that we get asked a lot. When selecting our coffees, Fairtrade, although a desirable attribute for some, this does not carry any significant weight for us. Whilst we appreciate that Fairtrade within a commodity market has its rightful place, we know that the market that we operate in rewards the farmer more than for the Fairtrade Model. The Fairtrade Foundation has done some great works to pull a lot of farmers out of poverty, though for farmers that are producing exceptional coffees, there are better markets than that of the Fairtrade route. Simply put, if the farmer has the ability to produce fantastic coffee, then the farmer can command better prices than he would get from Fairtrade, and this coffee will be sold directly to the importer/roaster/end user. We are happy to pay those prices.
IS YOUR COFFEE ORGANIC?
Whilst some of our coffees are labelled Organic, many are not. Organic certification is indeed synonymous with more responsible production, however this can be difficult for those smallholders that we work with. Trying to get a smallholder with 3 acres of land to apply, and PAY, for Organic Certification is really unlikely to happen. Most of these farms that we work with actually farm Organically by default, but are just unable to get a certificate to demonstrate this. In other scenarios, those farms that are fortunate to farm on greater lands sometimes have no choice but to use pesticides. It has to be remembered that the environmental conditions where these farms are, are often very touch and unforgiving for those farmers. We do though have a selection of Organic Coffees, look out for this information on the description.
HOW DO YOU MAINTAIN QUALITY?
Quality is what we are about, and we need to ensure that we fulfill our end of the bargain! As the coffees that we use are all Speciality grade, the green beans actually come to us in either an vacuum packed parcel, or a Plastic Grain Pro bag which gives the raw product a longer shelf life and prevents the coffee from becoming woody with age. We roast every day in small batches and we use the latest roasting software to profile our coffees and to ensure consistency. We regularly cup our coffees to ensure each batch is hitting the sweet spot. Once roasted and cooled, all of our coffee is sent out in a foil lined bag with a one way valve, within a day of being roasted.
HOW DO YOU RECOMMEND WE STORE OUR COFFEE?
First things first, just buy what you need, buy little and often, and ideally buy freshly roasted whole beans. Grind only what you need each time. Keep your coffee in a cool and dry place in an airtight container. Do not store in the fridge! And enjoy within 3 months of roast date. If you have a huge surplus, then you can store your coffee in the Freezer with little detriment to the taste and flavour. But if you buy little and often.. then you wont have this problem :-)
WHAT SUPPORT AND TRAINING DO YOU PROVIDE?
Training and Support is a huge part of what we do. Helping you to enjoy your coffees at home or at work is one of the most important parts of what we do. For Retail customers we offer a Home Brewing Master Class and Barista Classes, with Latte Art classes done on demand. Both of these courses are run regularly in Bedford St Coffee House, in Middlesbrough, see our Facebook page for details. For wholesale customers then we become your coffee consultants, we support you, train you, and make sure that the coffees that you produce taste and look fantastic, after all, if your using our coffee, it really has to be right!
IS THE COFFEE A LIGHT OR A DARK ROAST?
When we roast our coffees we profile each one to suit what we believe brings out the best character of that particular coffee. This profile can be a short roast to produce a much more bright and lighter coffee, or much slower, to produce a darker roast.
Light roasts are really designed to be brewed using any of the filter techniques such as Cafetiere, Aeropress, Pourover etc. As these coffees are quite light, it is recommended to drink black as they would become a little lost in milk.
Espresso coffees are darker and tend to have less acidity which means that they are more suited to an espresso machine where the extraction is much greater than the simple brew methods above.
Everybody has different tastes, and this is one of the joys of coffee. Whilst we can make suggestions, you may prefer to use some coffees in your own style.
HOW SHOULD I BREW MY COFFEE AT HOME?
Well, for a start, use fresh whole beans using Rounton Coffee. Grind only what you need. And follow our Coffee Brewing guides for specific instructions on each different brew technique.
HOW LONG DOES COFFEE STAY FRESH FOR?
If you are talking fresh beans we would recommend using within 3 months of roast date. With ground coffee, you begin to lose quality straight away as it has a much larger surface area!
WHEN WILL MY SUBSCRIPTION START?
Subscriptions are sent out every second Wednesday, so your coffee will be added to the list and then sent out when the next lot of Subscriptions are due to go out. If you need it any sooner, then please contact us on email@example.com and we will ship it out to you sooner.
CAN I ALTER OR PAUSE MY COFFEE SUBSCRIPTION AT ANY TIME?
Yes, of course, just drop us an email at firstname.lastname@example.org and we will respond to any request regarding your subscription